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Home Deliveries:

Below are answers to commonly asked questions about Raley’s Ship To Home deliveries:

When will I receive my delivery? 
Orders will generally be delivered to you within ten business days after your order is submitted. Please note that this is not a guaranteed delivery date for your order. Some orders may take longer to deliver due to (i) the amount of time it takes for us to prepare your order for shipping, or (ii) the frequency of deliveries to your delivery zip code. Orders are usually shipped within one to two business days via standard ground shipping. 
If there is an issue with your order and it cannot be delivered within fifteen business days, we will contact you via the email address you provided in your order submission.

How will my order be delivered?
We may use the United States Postal Service, UPS, or FedEx to deliver your order to your delivery address. The courier is selected automatically and cannot be changed.

What am I responsible for upon delivery? 
Examine your order upon delivery to ensure that there are no visible signs of damage to the item or any missing or incorrect product pieces. In the event that the item is damaged or any of the pieces are missing or incorrect, please retain the item(s) and email RSC@raleys.com within 48 hours of your delivery to correct an issue. Please include your name, email address, phone number, order number and a description of the issue in your email.
For any other problems with your order, please refer to our return policy described in the Returns section below.

What if I received an item that I did not order?
Please contact us directly at RSC@raleys.com if you received an item that you did not order. The item is yours to keep, but this information is helpful to us so that we can avoid incorrect shipments in the future.

Can I make changes to the delivery address after I place my order?
We generally cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure prompt order fulfilment and shipping time. If the delivery address must be changed, please email customer service at RSC@raleys.com. If we cannot change the delivery address, please contact the courier directly to request a delivery address change. Your shipping courier will be identified in the shipping confirmation email you receive related to your order.

What locations does Raley’s Ship To Home deliver to?
Raley's Ship To Home delivers to all addresses in California and Nevada.

To request a return, please email the service center at RSC@raleys.com. Please include your name, email address, phone number, order number and primary reason for return in your email. A member of our customer service team will contact you via email and send you a return packing slip. 
Returns are accepted within thirty days of receipt of shipment. Unfortunately, we cannot offer you a refund or exchange after this thirty-day time period, so please email the service center within fifteen days following your receipt of your order to allow sufficient time for our customer service team to process your request and send you the return packing slip and for you to ship the item to our support center.
To be eligible for a return, your item must be unused and in the same condition that you received it. You must also include a copy of the packing slip with the returned product.
Several types of goods are exempt from being returned. Non-returnable products may include perishable goods such as food, flowers, newspapers or magazines; intimate or sanitary goods; hazardous materials; or flammable liquids or gases.
Please do not return any Raley’s Ship To Home products directly to our stores. Any Ship To Home products shipped or delivered in person to our stores will not be accepted.

Lost or Stolen Packages:
In the event of a lost or stolen package, please submit a claim for replacement to our service center at RSC@raleys.com. Please include your name, email address, phone number, order number and a brief description of the incident in your email.
We will then contact you, verify the card that was used at purchase and confirm the address where the product was to be delivered. Following confirmation of a valid claim, we will re-ship the item or items that were reported lost or stolen.

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