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800-925-9989
About
Raley’s Ship To Home is a new program offering our customers in California and Nevada access to more than 10,000 natural and organic products that can be shipped right to your door. From supplements and vitamins to natural food and baby products, Ship To Home expands our aisles while delivering the same value and customer service you’ve come to expect from Raley’s.
For more information about Raley’s, visit raleys.com.

Frequently Asked Questions

Q. Where is my order?
A. Orders will generally be delivered to you within ten business days after your order is submitted. Please note that this is not a guaranteed delivery date for your order. Some orders may take longer to deliver due to (i) the amount of time it takes for us to prepare your order for shipping, or (ii) the frequency of deliveries to your delivery zip code. Orders are usually shipped within one to two business days via standard ground shipping.

Q. How will my order be delivered?
A. Orders are delivered via USPS, UPS or FedEx and can be monitored using the provided tracking number.

Q. What are your shipping rates?
A. Shipping rates will vary by zip code.

Q. Where do you ship to?
A. Raley's Ship To Home delivers to all addresses in California and Nevada. 

Q. What am I responsible for upon delivery?
A. Examine your order upon delivery to ensure that there are no visible signs of damage to the item or any missing or incorrect product pieces. In the event that the item is damaged or any of the pieces are missing or incorrect, please retain the item(s) and email RSC@raleys.com within 48 hours of your delivery to correct an issue. Please include your name, email address, phone number, order number and a description of the issue in your email. 
For any other problems with your order, please refer to our return policy described in the Returns section below. 

Q. Can I make changes to the delivery address after I place my order?
A. We cannot make any changes to the delivery address once your online order is placed. Orders placed online begin processing immediately in our system to ensure order fulfilment and shipping time.
If the delivery address must be changed, please email customer service at RSC@raleys.com 

Q. Will I earn Something Extra points on my Raley’s Ship to Home orders?
A. No. Unfortunately, Raley’s Ship to Home orders are not eligible for Something Extra points. 

Q. What is your return policy?
A. To request a return, please email the service center at RSC@raleys.com. Please include your name, email address, phone number, order number and primary reason for return in your email. A member of our customer service team will contact you via email and send you a return packing slip.
Returns are accepted within thirty days of receipt of shipment. Unfortunately, we cannot offer you a refund or exchange after this thirty-day time period, so please email the service center within fifteen days following your receipt of your order to allow sufficient time for our customer service team to process your request and send you the return packing slip and for you to ship the item to our support center.
 To be eligible for a return, your item must be unused and in the same condition that you received it. You must also include a copy of the packing slip with the returned product.
Several types of goods are exempt from being returned. Non-returnable products may include perishable goods such as food, flowers, newspapers or magazines; intimate or sanitary goods; hazardous materials; or flammable liquids or gases.
Please do not return any Raley’s Ship To Home products directly to our stores. Any Ship To Home products shipped or delivered in person to our stores will not be accepted. 

Q. How may I contact you with additional questions?
A. If you have additional questions, reach out to our friendly Raley’s Service Center for assistance.
Email: RSC@raleys.com
Phone: (800) 925-9989
 

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